Refund and Returns Policy

Return is provided by respective sellers directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective sellers to you.

Our Return and Exchange Policy offers no return of goods once delivered. If you choose to exchange the item for reason of a mismatch of product or receipt of a defective or expired item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to the availability of the product in our stock.

Refund Policy:

A refund will be considered only if the request is made within 7 days of placing an order. (If the product is damaged, Duplicate or quantity varies).

The return will be processed only if:

1) It is determined that the product was not damaged while in your possession

2) The product is not different from what was shipped to you

3) The product is returned in its original condition

4) Customer must take an unboxing video. 

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 48 hours of receipt of the products. 

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

NOTE: If you have done an online payment and you are canceling the order, the payment gateway charge of 3% and the courier charge (Forward + Return) will be deducted from your refund amount. If you have ordered and the product is in transit (shipped) we will charge 3% and courier charge (Forward + Return) from you.

It’s your responsibility to take out a print of the manifest that Twor Mart provides while returning the product.

To request a refund, simply mail us at support@rajviz.com OR raise a ticket OR apply for a refund request from the website/app with your purchase details within seven (7) days of your purchase. 

Please include your order number (sent to you via email/message after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service.

Refunds are being processed after the customer support team validates and analyzes the issue, but it will only show in your bank account only when the product comes back to the hub. Once the refund is processed, we will intimate you through EMAIL and SMS with the refund transaction details.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

The refund is only possible if the product is unused, undamaged, and with the original packaging and with the receipt and the invoice. Only when the product will reach the premises, we will refund you your amount as decided.

NOTE:  For a refund, the name of the customer must be the same as the registered (Twor Mart) account name and bank account name, Customer must send a cheque photo or passbook photo for a refund with Adhaar Card or PAN card.

For queries mail us at support@rajviz.com

Products must be returned within 07 days from the day of delivery, To return your purchase, please call customer care at +91-9588771777.

For agricultural and gardening use only. The products are beyond our control hence we are not responsible for any damage. 

Please note the dose that is given are just for reference and we do not claim or take any responsibility for the exact dose and we do not provide any schedule for your crops, plants, or trees

Seed germination depends on the soil, atmosphere, fertilizers, watering, etc. Twor Mart never claims about seeds germination and harvesting and so a refund is not possible for seeds.

No Warranty on Live Plants as Growing, flowering, and fruiting are subject to So many climatic conditions like Air, Kind of soil, water, humidity, and temperature beyond our control.

Kindly note that refund will be made only after a proper investigation of the whole scenario by our special team.

Twor Mart reserves the right to change or update the terms and conditions at any time with or without any prior notice. To make sure you are always updated on the terms and conditions, please review this website periodically. 

Disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai

The following EXCEPTIONS and RULES apply to this Policy:

1. All items to be returned or exchanged must be unused and in their original condition with all original labels and packaging intact, and should not be broken or tampered with.

2. Exchanges are allowed only if your address is serviceable for an Exchange by our logistics team.

5. If you choose to self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

6. Perishable goods such as seeds and flowers cannot be returned, if the packet is opened or damaged.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 to 10 Working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@twormart.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rajviz.com.

Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

Shipping

To return your product, you should mail your product to the seller’s address, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.